Membership Overview & Policies
The Hub aims to create a safe, inclusive, and accessible space for community connection, growth and collaboration.
Everyone is welcome at the Hub during public facing events and activities. While we have our own member base, membership is not a requirement for participation. Our Conditions of Entry require Hub members and visitors alike to be respectful of other Hub users as well as our physical and online spaces in accordance with our Code of Conduct.
The Gribblehirst Community Hub Trust is a registered charity, governed and administered by a volunteer Trust Board with the support of the Hub coordinator team. Membership is in accordance with our Trust Deed.
Membership Benefits
If you would like further access to the Hub facilities outside of public facing events, a membership is recommended. Anyone over 16 can apply for membership to receive the following benefits:
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Access: almost anytime access from 6am - 11pm every day via personal access token.
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Facilities: access to Hub facilities while on-site (kitchen, sewing machines, projector, board games, wi-fi).
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E-bike: use of Hub e-bike (booking required).
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Bookings: access to venue hire with no surcharges for personal or community use.
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Trustee Eligibility: after 6 months, individual and primary members can stand as a trustee at the AGM
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Support: assistance for climate action initiatives and community projects.
Members are encouraged to collaborate with the coordinator team and Trust Board to suggest and support events and activities, and assist in decision-making.
Annual Membership Fees
Fees are structured on a sliding scale to support different income levels. Pay at the rate you can afford for the membership chosen.
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*Please Note:
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Annual fees shown for Collective and Community/Social Enterprise Memberships are based on one Primary Keyholder.
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Additional members may be added to a Collective or Community/Social Enterprise group by purchasing Secondary Keyholder memberships.
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Collective Memberships are limited to 3 Secondary Keyholders.
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A $20 access token deposit applies to each access token issued, payable to the coordinator at the time of induction. This fee is refundable when the access token is returned. This deposit is not included in the Membership Fees displayed above.
Membership fees pay for our utilities, maintenance, and operational costs. $10 from each membership fee goes into a fund to support subsidised memberships for those who may need it.
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Subsidised fees may be available on application, and are subject to Trust Board approval.
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Community/Social Enterprise memberships may require Trust Board approval.
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The Trust Board reserves the right to deny any membership application.
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Voting rights at the AGM apply to Individual Members and Primary Keyholders of Collective and Community/Social Enterprise Memberships only.
Code of Conduct
This Code of Conduct outlines the expected behaviour of all Hub users. It is focused on treating others with respect and upholding Hub values, while avoiding harassment, discrimination, or disruptive actions. Its aim is to ensure a positive environment, and to encourage inclusion and enjoyment for all.
All members and guests shall abide by this Code of Conduct. Breaches of the Code of Conduct may be referred to a Coordinator or Hub Trustee. Serious, egregious, or continued breaches may result in ejection, suspension or termination of Hub membership, or even trespass.
To report a breach of this Code of Conduct, a contact form and relevant email addresses can be found online at ghub.nz/contact
Our Code of Conduct and policies are built around our Core Values. These values were workshopped by Hub members in 2026 to help us understand what is important to our communities.
Core Values
Home & Manaakitanga
Upholding a welcoming and harmonious space, where everyone feels safe and is treated with respect and kindness
Whimsy & Creativity
Being a place where self-expression is valued, and met with joy and optimism; where play and humour are important for wellbeing
Diversity & Inclusion
Recognising and celebrating each other's differences, and creating equitable access however possible
Community & Contribution
Building connection by collaboration; sharing skills, resources and responsibilities
Key Behavioral Expectations
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Respect & Courtesy: Treat all Hub users with dignity and kindness. Treat other Hub users’ privacy and personal space with respect.
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Integrity & Honesty: Act ethically and fairly in all dealings. Engage in good faith by being honest, sincere, and open minded.
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Responsibility: Use communal facilities respectfully, and clean up after yourself. Honour any commitments and pay invoices promptly. Be accountable if harm is caused to people or if damage is caused to property. Report hazards, breakages, power outages etc to a Coordinator.
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Dress Code: Dress with respect to safety and hygiene as appropriate for the planned activity. The Hub is a child-friendly space, so clothing items with visible offensive or profane slogans, imagery, etc are not permitted.
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Compliance: Follow relevant Hub policies, Health & Safety guidelines, and local laws.
Prohibited Behaviors
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Harassment, bullying, threats, violence or abuse; physical, verbal or otherwise.
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Discriminatory behaviour, including abuse or derogatory language (based on race, ethnicity, sex, gender, sexual preference, age, ability, financial status, religious belief or political position, etc)
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Excessive drinking or illegal drug use, in accordance with Health & Safety (below)
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Public displays of temper (e.g. throwing things).
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Objectionable or lewd behaviour, including sex acts.
Access
Members should attend an on-site induction with a Coordinator, where they will be issued with a personal access fob. The access fob remains the property of the Hub and should be returned when membership ends.
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The member must be present when their access fob is used.
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Non-members may enter and use the Hub facilities as guests of a member who is present, or as visitors to a public event. Members are responsible for their guests.
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By entering the Hub, all members and visitors accept the Conditions of Entry (posted at the front door), which includes adherence to this Code of Conduct.
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All members and visitors are expected, if practicable, to sign in and out on the sign-in tablet with their reason for visiting. This is recorded for reporting purposes.
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The last person to leave the Hub must check all lights and heating appliances (e.g. oven, stove, air conditioning units, irons, etc.) are switched off, and ensure all external windows and doors are closed securely.
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The Hub should be left in a tidy and clean condition. There is a cleaning checklist located in the kitchen and near the front door for reference.
Wi-Fi Use
Wi-fi is available to Hub users for considerate use. It is the responsibility of the internet user to respect copyright laws and licensing agreements.
Prohibited online behaviours
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Access or distribution of illegal, objectionable, offensive or disturbing materials. This includes, but is not limited to: violence, pornography, or abusive forms of marketing; materials which demonstrate or could incite hatred or discrimination on the basis of sex, marital status, religious belief, ethical belief, colour, race, ethnic or national origins, disability, age, political opinion, employment status, family status and sexual orientation, etc.
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Illegal or nuisance activities and/or placing any material on the Internet related to any illegal activity.
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Resource-heavy activities, e.g. large downloads, HD streaming, torrenting, etc.
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Other uses deemed inappropriate at the discretion of the Hub.
The Hub reserves the right to refuse or restrict internet access, and suspend or terminate membership to any person who is in breach of these terms.
Your Rights & Responsibilities
In a community space, your rights are the things you are entitled to (e.g., safety, respect, clean environment), while your responsibilities are the actions you are expected to take to ensure those rights are upheld for yourself and others.
Your Rights
You generally have the right to:
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Feel safe and respected: You have the right to an environment free from violence and verbal abuse. Harassment, discrimination, or aggression of any kind should not be tolerated.
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Be treated fairly and as an individual: You should receive equal treatment regardless of your cultural background, gender, sexuality, age, ability, etc.
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Use the communal space and its facilities: You are entitled to use the amenities and shared areas provided, such as common spaces, kitchen, sewing machines, games, etc, as long as established guidelines are followed.
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Privacy and personal space: You have the right to have some time to yourself and a place to be alone if needed, and to have your personal information kept private.
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Voice concerns and provide input: You may speak out if you disagree with something, and have your voice heard regarding decisions that affect you without fear of retaliation.
Your Responsibilities
Your rights come with corresponding responsibilities to ensure the community space remains a positive environment for everyone. Your responsibilities are to:
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Treat others with kindness and respect: This involves communicating respectfully, using a friendly tone, and listening to others' views and opinions.
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Respect the physical space: You are responsible for keeping the space tidy and reasonably clean, not wasting resources, cleaning up after yourself, and reporting any hazards, broken items or maintenance issues.
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Behave appropriately: Following Key Behavioural Expectations. Avoid creating loud noise during booked activities or obvious quiet activities (e.g. yoga, meditation). Ensure you arrive at the space sober and substance-free.
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Follow the Conditions of Entry posted at the front door, and adhering to the established rules of the community (e.g, this Code of Conduct), and upholding our Core Values.
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Engage constructively: Discuss problems openly and calmly, avoid bullying, and, if you have an issue, approach the relevant person(s) in a respectful manner.
By understanding and upholding both Your Rights and Your Responsibilities, you contribute to a safe, inclusive, and thriving community space. For specific legal concerns in New Zealand, you can find free assistance through the Community Law website.
If you feel like your rights have been violated in this space, you may report this to a Coordinator or Trustee. A contact form and relevant email addresses can be found online at ghub.nz/contact
Health & Safety
You are responsible for your own safety and belongings while at the Hub. Where your activity may create a hazard you are also responsible for the safety of others. Any hazards, damage or maintenance issues must be reported to a Coordinator.
Equipment and facilities at the Hub are intended for positive and educational purposes. Please be thoughtful about environmental impacts and potential hazards of your activity. Please refer to appropriate user manuals and ask about appropriate training before using specialised equipment (e.g overlocker, industrial sewing machine).
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Doorways and egress routes must be kept clear at all times.
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No naked flames such as candles or lighters are allowed in the Hub building at any time (other than the gas stove).
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No items of a flammable, volatile or explosive nature are permitted (unless handled and stored in accordance with all relevant health and safety legislation, regulations, applicable codes of practice and standards and any other requirements).
First Aid
A first aid kit is located near the main entrance, below the notice board. For an incident requiring more than a plaster, please record it in the incident book and report to a Coordinator. For severe injury, call 111.
Automatic External Defibrillator (AED)
If someone is unconscious, unresponsive, and not breathing normally, call 111 and begin CPR if it is safe to do so. The nearest AED location is at the Eden Rugby Club (during open hours), or Westpac St Lukes (24 hours).
Access Doors / Emergency Exits / Lockdown Ability
The Hub has two external doors:
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Main Entrance accessed by stairs from the bowling green. This door is electronically locked and accessed from outside by access fob or physical key. This allows the Hub to be locked down against external threats. There is a doorbell here, which sounds with four chimes. For safety, the door can be released at any time from inside by using the door handle to exit.
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Rear Door accessed through the orange door past the toilets. It is the heavy door on your left. This door allows stair-free access to/from Begbie Place and may be more suitable for those with mobility issues. This door can be opened by pushing the horizontal bar into the door and away from yourself. This door cannot be opened from outside. There is a doorbell here, which sounds with two chimes. For security, this door should be kept securely closed when not immediately in use.
All doorways and egress routes must be kept clear at all times. The internal stairwell is generally not to be used. Please respect the security of the downstairs tenant.
Emergency Assembly Point
In the event of an evacuation make your way out calmly to assemble at:
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Tumeke Cycle Space (colourful shipping container) if exiting via Main Entrance.
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Cul-de-sac at Begbie Place if exiting via Rear Door and have mobility issues.
In Case of Fire
If you discover a fire at the Hub, you are not expected to try and put it out. Please prioritise your safety and the safety of others by following the procedure below:
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Prepare all Hub users to evacuate the building.
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Activate the nearest fire alarm / manual call point (located at Main Entrance and Rear Door).
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Get yourself and others safely outside to the Emergency Assembly Point. Keep clear of the carpark area to allow for emergency vehicles.
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Ensure all Hub users are accounted for.
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Call 111.
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Inform a Coordinator.
A fire extinguisher is located at the kitchen entrance for small, controllable kitchen fires.
Power Outage
If you discover a power outage at the Hub, please notify a Coordinator immediately for them to investigate. Emergency lighting should activate but is only supported for a short time.
Alcohol & Drugs
Alcohol may only be sold or consumed on site in accordance with the Alcohol Policy (outlined below). The building and grounds are smokefree/auahi kore in accordance with Auckland Council Smokefree Policy, this includes vaping. It is an offence under the Misuse of Drugs Act 1975 to use, possess, cultivate or traffic (deal) in illegal drugs.
Grievance Policy
Gribblehirst Community Hub is committed to fostering a safe, supportive, and inclusive environment for all members. This Grievance Policy is designed to address any grievances that may arise and to ensure that all grievances are managed in a fair, timely, and confidential manner. This policy applies to:
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Individual and Collective members of Gribblehirst Hub
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Organisational membership holders (Annual Community/Social Enterprise Memberships) and their members
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Individuals with a professional relationship with Gribblehirst Hub, such as contractors or facilitators of workshops
If the complaint involves a breach of NZ laws, the matter will be referred to the police, or the police notified.
Alcohol Policy
When do you need an alcohol license?
If you want to sell alcohol at an event, or supply free alcohol at an event which is public-facing, you must apply for an alcohol special license. If you need to apply for an alcohol special license at your event at the Hub, a booking request must be made at least a month in advance. The request must include details of any requirement under the Sale and Supply of Alcohol Act 2012.
When you don't need an alcohol license
When you are holding a private gathering at the Hub and it is not open to the public, alcohol can be supplied at the event without a license.
Guidelines around Alcohol
Whether or not a license is required, please note the following rules and guidelines that apply at all times where alcohol is planned to be served at The Hub.
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The Hub reserves the right to not accept any booking requests that are made within one month of the event date for an event where alcohol is to be served.
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Any person making bookings at The Hub for events that require an alcohol special license must apply for the license at least 20 working days prior to the event date. "Working days" do not include weekends, statutory holidays, or any day between 20 December and 15 January (inclusive).
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The Hirer must provide a copy of the alcohol special license to the Gribblehirst Community Hub Trust at least one week prior to the event taking place. A copy of the nominated Duty Managers General Manager’s Certificate along with the full name and contact details of all nominated ‘Responsible Persons’ is also required,
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A liquor ban is in place within Gribblehirst Park from 7 pm to 7 am daily. It is the Hirer's responsibility to ensure that no alcohol is served or consumed outside the venue or designated area within this time.
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It is the Hirer’s responsibility to check current guidelines and information about liquor licensing, and to comply with all alcohol requirements, restrictions, or guidelines.
Host Responsibilities
All events at The Hub where alcohol is served must adhere to the following Host Responsibilities:
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The Hirer is nominated to manage the conduct of the consumption of alcohol and must identify at least one other responsible adult for every 50 attendees.
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The Hirer shall have available for consumption on the premises, at all times when alcohol is being consumed, a reasonable range of non-alcoholic refreshments and low alcohol beverages, and food appropriate to the occasion.
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Information regarding alternative forms of transport must be available for attendees.
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Alcohol must not be served to visibly intoxicated persons.
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Drinking water is to be freely available.